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After enabling HIPPA Genesys is not returning tokens for Genesys cloud APIs

  • 1.  After enabling HIPPA Genesys is not returning tokens for Genesys cloud APIs

    Posted 09-28-2023 17:53

    We are pulling Fax out with the help of Genesys cloud API. 

    We enabled HIPPA and after that Genesys is not returning Tokens.

    Please let me know If someone faced similar issue.


    #Integrations

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    Shiva
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  • 2.  RE: After enabling HIPPA Genesys is not returning tokens for Genesys cloud APIs

    Posted 10-01-2023 13:32

    HIPAA restricts a lot of attachment functions in Genesys Cloud.  This could be one of them.  I discussed this with @Christopher Bosken about HIPAA a couple of weeks ago.  Chris, could this be blocked in the API?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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