We are researching if there is a Genesys Feature that will allow to roll out Weekly quizzes to our agents about various topics. The intent is to test their skills and knowledge in addition to play a key part during the first 30-60-90 days as agents go into production upon completion of the New Hire Training. If something like this is already available and you can point me to right direction where I can find resources and documentation about it, it will be a tremendous help-Thanks!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Unsure/Other
#CommunityVideos(TAM,QA,etc.)

------------------------------
Wilfredo Suarez
Alegeus Technologies, LLC
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This sounds a lot like Voice of the Employee functionality found in Qualtrics.  They have a full solution for new and seasoned employees to assess their performance and mental health and help organizations guide their employee development plans.  Genesys AppFoundry - Qualtrics (mypurecloud.com)

Could you do something like this in Genesys, yes, but it would entail things like campaigns and surveys and the like.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 09-06-2024 11:04
From: Wilfredo Suarez
Subject: Agent Assesment

We are researching if there is a Genesys Feature that will allow to roll out Weekly quizzes to our agents about various topics. The intent is to test their skills and knowledge in addition to play a key part during the first 30-60-90 days as agents go into production upon completion of the New Hire Training. If something like this is already available and you can point me to right direction where I can find resources and documentation about it, it will be a tremendous help-Thanks!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Unsure/Other
#CommunityVideos(TAM,QA,etc.)

------------------------------
Wilfredo Suarez
Alegeus Technologies, LLC
------------------------------

You are describing the Development and Feedback module, which can be set up to do what you want and includes built-in reporting so you can see who completed each assigned module and even click a link to set up a Coaching session from that Workspace view.

https://help.mypurecloud.com/articles/about-development-and-feedback-modules/

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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
------------------------------

Original Message:
Sent: 09-06-2024 11:04
From: Wilfredo Suarez
Subject: Agent Assesment

We are researching if there is a Genesys Feature that will allow to roll out Weekly quizzes to our agents about various topics. The intent is to test their skills and knowledge in addition to play a key part during the first 30-60-90 days as agents go into production upon completion of the New Hire Training. If something like this is already available and you can point me to right direction where I can find resources and documentation about it, it will be a tremendous help-Thanks!

#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Unsure/Other
#CommunityVideos(TAM,QA,etc.)

------------------------------
Wilfredo Suarez
Alegeus Technologies, LLC
------------------------------