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  • 1.  Agent Copilot options not showing up

    Posted 12-04-2024 11:12

    I am looking to start digging into agent copilot. When I go in to look through fields and follow any of the setup guides key items are missing. We are on CX3 licensing so I se we should have access. The Copilot admin role doesn't exist, the agent copilot tab under Contact Center is not there, etc.  Is there somewhere I need to enable the feature before I can see the fields needed to setup?


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #Implementation

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    Blair Hansford
    Unified Communications Manager
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  • 2.  RE: Agent Copilot options not showing up

    GENESYS
    Posted 12-04-2024 12:45

    Hello Blair, 

    It sounds like you don't have a pre-req met somewhere. Take a look here and see if you have the pre-req's met. If you do then you might need to have your admin open a case with Customer Care UI team to have them check your environment. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Agent Copilot options not showing up
    Best Answer

    Posted 12-04-2024 15:41

    Hi Blair, have you had the AI experience tokens billing loaded to your org?



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    Vaun McCarthy
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    Original Message


  • 4.  RE: Agent Copilot options not showing up

    Posted 12-04-2024 15:45

    I reached out to our Genesys partner and I believe it is related to having to add AI tokens to the account. Getting a demo lined up and going to talk through what that looks like. Thanks for the responses!



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    Blair Hansford
    Unified Communications Manager
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    Original Message


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