Hello All!

Genesys is administering a survey to understand more about the use cases for grouping agents. In this survey we'll go over when and how you group agents, what grouping mechanisms you use, and how you are measuring and reporting on the grouping mechanisms you use. Take the survey here: https://genesyscx.az1.qualtrics.com/jfe/form/SV_5jxayM3i5jUu3wG

This survey will take approximately 15-20 minutes to complete and we will be collecting responses until October 18th.

If you opt in for additional research you could be selected for a follow up 45 minute user interview via zoom to discuss this topic further. Participants in the interview will receive a $75 USD gift card or 15,000 GCAP points.

Thank you!!

Hi Laurie, I can't go through the survey just at the moment but are you also gathering info on how we WANT to group agents, but perhaps can't because of limitations in Genesys Cloud?  Or perhaps where there are group mechanisms available in one place in Genesys Cloud but not somewhere else?

Hello All!

Genesys is administering a survey to understand more about the use cases for grouping agents. In this survey we'll go over when and how you group agents, what grouping mechanisms you use, and how you are measuring and reporting on the grouping mechanisms you use. Take the survey here: https://genesyscx.az1.qualtrics.com/jfe/form/SV_5jxayM3i5jUu3wG

This survey will take approximately 15-20 minutes to complete and we will be collecting responses until October 18th.

If you opt in for additional research you could be selected for a follow up 45 minute user interview via zoom to discuss this topic further. Participants in the interview will receive a $75 USD gift card or 15,000 GCAP points.

Thank you!!

Hello All!

Genesys is administering a survey to understand more about the use cases for grouping agents. In this survey we'll go over when and how you group agents, what grouping mechanisms you use, and how you are measuring and reporting on the grouping mechanisms you use. Take the survey here: https://genesyscx.az1.qualtrics.com/jfe/form/SV_5jxayM3i5jUu3wG

This survey will take approximately 15-20 minutes to complete and we will be collecting responses until October 18th.

If you opt in for additional research you could be selected for a follow up 45 minute user interview via zoom to discuss this topic further. Participants in the interview will receive a $75 USD gift card or 15,000 GCAP points.

Thank you!!

hi, Laurie! 

For my organization I could even share the survey to the frequent performance views users. What would you prefer better if I would answer on behalf of our organisation as a subject matter expert or share the survey to several users from our 30 countries? 
First option will give you boiled down result :)

Hello All!

Genesys is administering a survey to understand more about the use cases for grouping agents. In this survey we'll go over when and how you group agents, what grouping mechanisms you use, and how you are measuring and reporting on the grouping mechanisms you use. Take the survey here: https://genesyscx.az1.qualtrics.com/jfe/form/SV_5jxayM3i5jUu3wG

This survey will take approximately 15-20 minutes to complete and we will be collecting responses until October 18th.

If you opt in for additional research you could be selected for a follow up 45 minute user interview via zoom to discuss this topic further. Participants in the interview will receive a $75 USD gift card or 15,000 GCAP points.

Thank you!!

Hello All!

Genesys is administering a survey to understand more about the use cases for grouping agents. In this survey we'll go over when and how you group agents, what grouping mechanisms you use, and how you are measuring and reporting on the grouping mechanisms you use. Take the survey here: https://genesyscx.az1.qualtrics.com/jfe/form/SV_5jxayM3i5jUu3wG

This survey will take approximately 15-20 minutes to complete and we will be collecting responses until October 18th.

If you opt in for additional research you could be selected for a follow up 45 minute user interview via zoom to discuss this topic further. Participants in the interview will receive a $75 USD gift card or 15,000 GCAP points.

Thank you!!