New to Genesys cloud, January was our 1st full month.  When looking at metric reporting What we saw in Interaction client reporting as ASA average speed of answer for individual metric measuring in Genesys is now Average wait time.  What metric is the correct one to review in reporting for an agent's individual average speed of answer?  When looking at definition, Min Alert and Min Answer look close to match what I am looking at, but I would like to confirm.  

Hi Patty,

ASA isn't considered an agent metric as its partly out of the agents control. e.g. if you have a lot of interactions queueing, then the ASA will go up for the agent, even though they could be answering the next call as soon as they become available.

You may want to look at the various Alert metrics which are based on the individual agents being alerted. I also found another thread in the community where this was discussed and some other users have given their opinions/workarounds: Individual ASA

New to Genesys cloud, January was our 1st full month.  When looking at metric reporting What we saw in Interaction client reporting as ASA average speed of answer for individual metric measuring in Genesys is now Average wait time.  What metric is the correct one to review in reporting for an agent's individual average speed of answer?  When looking at definition, Min Alert and Min Answer look close to match what I am looking at, but I would like to confirm.  

ASA was in a report in on prem for agent metrics.  What I am looking for is when an agent is alerted to a call, what is the average time it takes for them to answer the calls assigned to them.  Example, 1 sec, or 5 sec to answer when an alert is ringing to them.  Which metric is this in genesys cloud?  

Hi Patty,

ASA isn't considered an agent metric as its partly out of the agents control. e.g. if you have a lot of interactions queueing, then the ASA will go up for the agent, even though they could be answering the next call as soon as they become available.

You may want to look at the various Alert metrics which are based on the individual agents being alerted. I also found another thread in the community where this was discussed and some other users have given their opinions/workarounds: Individual ASA

New to Genesys cloud, January was our 1st full month.  When looking at metric reporting What we saw in Interaction client reporting as ASA average speed of answer for individual metric measuring in Genesys is now Average wait time.  What metric is the correct one to review in reporting for an agent's individual average speed of answer?  When looking at definition, Min Alert and Min Answer look close to match what I am looking at, but I would like to confirm.