We are thrilled to announce the next iteration of the Agent Platform (AP). This update features a streamlined design, making it easier than ever to access your learning materials.

The Agent Learning Path for Genesys Cloud is perfect for Agents who require a comprehensive set of courses focused on technology fundamentals, enablement, and product knowledge. This learning path will enhance their performance, efficiency, and effectiveness.

Similarly, Supervisors can greatly benefit from the Agent and Supervisor Learning Paths. The Supervisor Path offers targeted courses that not only help their teams improve but also keeps the Supervisors' skills current, ensuring optimal team performance.

We are also very excited to announce that it's now available in Spanish.

Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Web site for details https://beyond.genesys.com/explore/learning-path/agent-learning-path

#GenesysCloud
#Training

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Annie Kingston
Beyond Product Manager
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Great news to hear Annie! I'm sure our native Spanish speaking customers will appreciate all the work that went into this effort. That said, if anyone using the Spanish Agent Platform and finds an error or typo, please let us know so we can fix it ASAP!

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Nicola Schardt
Manager of Product Management, Genesys Beyond
Genesys - Employees
nicky.schardt@genesys.com
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Original Message:
Sent: 06-27-2024 09:15
From: Annie Kingston
Subject: Agent Platform (AP)

We are thrilled to announce the next iteration of the Agent Platform (AP). This update features a streamlined design, making it easier than ever to access your learning materials.

The Agent Learning Path for Genesys Cloud is perfect for Agents who require a comprehensive set of courses focused on technology fundamentals, enablement, and product knowledge. This learning path will enhance their performance, efficiency, and effectiveness.

Similarly, Supervisors can greatly benefit from the Agent and Supervisor Learning Paths. The Supervisor Path offers targeted courses that not only help their teams improve but also keeps the Supervisors' skills current, ensuring optimal team performance.

We are also very excited to announce that it's now available in Spanish.

Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Web site for details https://beyond.genesys.com/explore/learning-path/agent-learning-path

#GenesysCloud
#Training

------------------------------
Annie Kingston
Beyond Product Manager
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