New Learning Plans:
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CX Cloud for Agents - This learning plan introduces CX Cloud from Genesys and Salesforce, providing agents with an overview of the product and its interface.
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Supervisor AI - This learning plan covers key reporting and analytics capabilities within Genesys Cloud to help you optimize customer interactions and agent performance using AI.
Updates to Existing Learning Plans:
Supervisor Foundations has had an almost complete overhaul, we've updated content and streamlined the learning flow. Check out the newly updated courses.
This course introduces you to the analytics and reporting features of Genesys Cloud.
This course introduces you to the essential settings and configurations for managing agents and queues and enabling your contact center to handle incoming interactions effectively.
In this course you'll learn about outbound dialing and how to create, run, and manage outbound campaigns and scripts. In addition, you'll learn how to monitor and evaluate agent interactions.
We have also updated the following:
For Agents we have updated the following courses:
Please visit the AP subscription and take a look at all the changes! You will now see an updated sticker on the thumbnail of each Learning Plan and Course that has been updated to identify what's changed quickly.
#GenesysCloud------------------------------
Annie Kingston
Product Manager
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