Beyond is excited to announce some major updates to our training offerings:

Workspace Modernization: We're modernizing the Genesys Cloud agent workspace! Click here to find out what's changing.

New Learning Plan: The Voice Interactions learning plan is now available, designed to help agents effectively handle voice-based customer interactions.

New Course: The Agent Copilot course, part of the Agent Digital Learning Plan, is now live! This course will guide agents through the key features of Copilot to enhance digital interactions.

Updated Courses: We've refreshed both the Agent Basics and Working Together courses within the Agent Foundations Learning Plan. Additionally, Inbound Voice Essentials and Inbound Voice Additional Features have been updated within the Voice Interactions Learning Plan.

Stay tuned for more updates as we continue to enhance our offerings

Where can we find the Voice interaction learning plan?

Beyond is excited to announce some major updates to our training offerings:

Workspace Modernization: We're modernizing the Genesys Cloud agent workspace! Click here to find out what's changing.

New Learning Plan: The Voice Interactions learning plan is now available, designed to help agents effectively handle voice-based customer interactions.

New Course: The Agent Copilot course, part of the Agent Digital Learning Plan, is now live! This course will guide agents through the key features of Copilot to enhance digital interactions.

Updated Courses: We've refreshed both the Agent Basics and Working Together courses within the Agent Foundations Learning Plan. Additionally, Inbound Voice Essentials and Inbound Voice Additional Features have been updated within the Voice Interactions Learning Plan.

Stay tuned for more updates as we continue to enhance our offerings