A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

------------------------------
Damaris Scott
Senior Product Manager, Workforce Management

Original Message:
Sent: 10-14-2024 21:21
From: Amy Magele
Subject: Agent Time Off Requests

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

------------------------------
Amy Magele

Original Message:
Sent: 10-23-2023 07:55
From: Damaris Scott
Subject: Agent Time Off Requests

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

------------------------------
Damaris Scott
Genesys - Employees

Original Message:
Sent: 10-20-2023 07:07
From: Dave Tiltman
Subject: Agent Time Off Requests

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

------------------------------
Dave T
RCN

Original Message:
Sent: 10-18-2023 18:11
From: Amanda Ballard
Subject: Agent Time Off Requests

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

#Scheduling

------------------------------
Amanda Ballard
Workwear Outfitters, LLC
------------------------------

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.

Hi @Damaris Scott

Is there an Idea logged and being tracked for enabling this? Couldn't find anything on the ideas portal or the roadmap there either.

Hi Amy,

I'm sorry to say that no, it's not implemented yet. We are working on the technicalities but this is still a feature that we are actively working on.

As we are working on this, I have a question for you. Would it be better to insert the 'best' schedule according to the agent's work plan? Or, would you only want us to re-insert the previous schedule? We sent out a survey that asked this question and the majority said they would like to insert the best schedule according to the work plan because this would respect work plan constraints. I'm curious about your thoughts (or anyone else that would like to chime in.

Hi Damaris, has this feature been added yet? I'm in the middle of scenario testing time-off requests prior to rolling it out, but the full schedule is still removed after an agent has cancelled a request. Thanks

Thank you all for the great questions and responses. For #3, we are working on a feature that will insert the schedule back, but I don't have a time frame for it. Possibly, be late next year.

Hi

I have many of the same questions as you.

In regard to Q3 - the shift is removed at the point that the time off is approved, so when is it cancelled it leaves a gap.  There are a few ideas in the ideas portal that relate to this - have a look at Revert to the last scheduled shift | Genesys Cloud Ideas Portal (aha.io)

Re Q4 - I know there is something on the roadmap for long term F&S but I can't find the reference, sorry!

Thanks,

A few questions for the community if anyone can provide some guidance regarding WFM.

1.  Is there a place the Reps can see who is already requested off from their team?  
2. Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead of the "fire symbol"?
3. If a Rep wants to cancel their time off , why does it cancel out their normal schedule for that day and the Admin has to rebuild?
4. Is there a way for you to build out schedules longer for 6 weeks?   Say, we would prefer building out at the quarter instead.
5. For reporting purposes, is there a better reporting system that allows you to export for training, high-level schedules, etc.