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Agentless campaign

  • 1.  Agentless campaign

    Posted 25 days ago

    Hello,

    I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

    Thanks 


    #Outbound

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    Hariprasad Gogu
    Conseillers en Gestion et Informatique CGI Inc.
    ------------------------------


  • 2.  RE: Agentless campaign

    GENESYS
    Posted 25 days ago
    Edited by Nicole Milliken 25 days ago

    Hi Hariprasad, 

    I see you posted this in the Welcome community as well. This is the correct community for your question, so I'll delete the post in the Welcome Community. Thanks!



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    Nicole Milliken
    Genesys - Employees
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  • 3.  RE: Agentless campaign

    GENESYS
    Posted 24 days ago

    Hello Hariprasad,

    You may want to check out this article on the available outbound script actions.



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    Jason Kleitz
    Genesys - Employees
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  • 4.  RE: Agentless campaign

    GENESYS
    Posted 21 days ago

    Do you add new numbers every 2 hours to the campaign?

    And what is the goal you are trying to achieve?



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    Hermina Cosic
    Senior Solution Architect
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  • 5.  RE: Agentless campaign

    Posted 20 days ago

    I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.



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    Hariprasad Gogu
    Full Stack Developer
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  • 6.  RE: Agentless campaign

    Posted 19 days ago

    Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 7.  RE: Agentless campaign

    Posted 18 days ago

    Thank you Robert, will try this and let you know if it works.



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    Hariprasad Gogu
    Full Stack Developer
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  • 8.  RE: Agentless campaign

    Posted 18 days ago

    Hello Robert. 

    I want the calls to be made after 2 hours even though the call is answered. 



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    Hariprasad Gogu
    Full Stack Developer
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  • 9.  RE: Agentless campaign

    Posted 17 days ago

    Then you will need to use a wrap-up rule to write the time and mark the call as callable.  Then a Pre-Call rule that looks at the time and checks if 2 hours has passed.  Let me know if you need expansion on this. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 10.  RE: Agentless campaign

    Posted 17 days ago

    Appreciate your response, could you please give me an expansion on this. 

    Thank you



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    Hariprasad Gogu
    Full Stack Developer
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  • 11.  RE: Agentless campaign
    Best Answer

    Posted 15 days ago

    Under Outbound Rules, create a new Rule set then create a Pre-call Rule that checks the last dial made by the Dialer for over 2 hours.  If false, then skip call.  Then Create a Wrap-up rule that sets the contact as callable.  Finally, you might need a Campaign rule to reset the campaign when it gets to be 100% dialed.  There are variations on this that you can use. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 12.  RE: Agentless campaign

    Posted 5 days ago

    Thank you, Robert, it worked. Appreciate your help.



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    Hariprasad Gogu
    Full Stack Developer
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