Hi Team,
I am looking for a solution to show Logged in agents, Available agents, on interaction and not available etc. statuses as one result. for ex:
Agent A and Agent B both of them are members of Workgroup A and Work Group B. now i want to show cumulative stats of both the workgroups for the agents. i am using PureConnect API's.
When i tried to show it is giving me results of 4 agents instead of 2 as only 2 agents available in both the queues.
Kindly need your support to achieve this.
#Reporting/Analytics------------------------------
Khaleel
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