Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

Hi @Wendy Dodson as others have responded, agents don't have the ability to view their own historical adherence at this time. There is an idea for this https://genesyscloud.ideas.aha.io/ideas/WEM-I-325 that we are actively monitoring for future consideration.  Updates will be made to that idea once it's been approved for development.  

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 04-05-2024 12:07
From: Wendy Dodson
Subject: Agents view own adherence

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

#Monitoring/Adherence

------------------------------
Wendy Dodson
Sedgwick Claims Management Services, Inc.
------------------------------

Hi Belinda, 

We are introducing Schedule Adherence as a performance metric to employees and just realized they are not able to see it. What options do we have for them to be able to see their own schedule adherence? I noticed the last comment was posted on April 10th. Has there been any updates?

------------------------------
Kaybee Dorsey
Enterprise Mobility

Original Message:
Sent: 04-10-2024 12:24
From: Belinda Herrera
Subject: Agents view own adherence

Hi @Wendy Dodson as others have responded, agents don't have the ability to view their own historical adherence at this time. There is an idea for this https://genesyscloud.ideas.aha.io/ideas/WEM-I-325 that we are actively monitoring for future consideration.  Updates will be made to that idea once it's been approved for development.  

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 04-05-2024 12:07
From: Wendy Dodson
Subject: Agents view own adherence

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

#Monitoring/Adherence

------------------------------
Wendy Dodson
Sedgwick Claims Management Services, Inc.
------------------------------

Hi @Kaybee Dorsey this item is on our future roadmap.  At this point we are looking at possibly late 2025 but that could change.  Once I have more information I will post another update.

Thanks,

Hi Belinda, 

We are introducing Schedule Adherence as a performance metric to employees and just realized they are not able to see it. What options do we have for them to be able to see their own schedule adherence? I noticed the last comment was posted on April 10th. Has there been any updates?

------------------------------
Kaybee Dorsey
Enterprise Mobility

Original Message:
Sent: 04-10-2024 12:24
From: Belinda Herrera
Subject: Agents view own adherence

Hi @Wendy Dodson as others have responded, agents don't have the ability to view their own historical adherence at this time. There is an idea for this https://genesyscloud.ideas.aha.io/ideas/WEM-I-325 that we are actively monitoring for future consideration.  Updates will be made to that idea once it's been approved for development.  

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 04-05-2024 12:07
From: Wendy Dodson
Subject: Agents view own adherence

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

#Monitoring/Adherence

------------------------------
Wendy Dodson
Sedgwick Claims Management Services, Inc.
------------------------------

Thank you for the update, Belinda! Genesys last mentioned that it was also coming out on gamification which would help. Is this still slated to hit this quarter?

or do you have an update of when that will be released?

Hi @Kaybee Dorsey this item is on our future roadmap.  At this point we are looking at possibly late 2025 but that could change.  Once I have more information I will post another update.

Thanks,

Hi Belinda, 

We are introducing Schedule Adherence as a performance metric to employees and just realized they are not able to see it. What options do we have for them to be able to see their own schedule adherence? I noticed the last comment was posted on April 10th. Has there been any updates?

------------------------------
Kaybee Dorsey
Enterprise Mobility

Original Message:
Sent: 04-10-2024 12:24
From: Belinda Herrera
Subject: Agents view own adherence

Hi @Wendy Dodson as others have responded, agents don't have the ability to view their own historical adherence at this time. There is an idea for this https://genesyscloud.ideas.aha.io/ideas/WEM-I-325 that we are actively monitoring for future consideration.  Updates will be made to that idea once it's been approved for development.  

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 04-05-2024 12:07
From: Wendy Dodson
Subject: Agents view own adherence

Is there a way for the agents to view their own historical adherence. We are wanting them to be able to  view daily, weekly and monthly adherence.

Thank you in advance

#Monitoring/Adherence

------------------------------
Wendy Dodson
Sedgwick Claims Management Services, Inc.
------------------------------