Genesys Cloud - Main

Hi everyone, i want to ask about AI Scoring, documentation says the limit for AI scoring question are 50 but, in the UI the limit says 20, someone have any information about it?

My org is in SAE1


Create and publish an evaluation form - Genesys Cloud Resource Center

Hi, I understand that it is being rolled out gradually across organizations, so the new limit should be enabled for you within a few days.

thanks Carlos, Genesys team says for this feature we have to open a case for customer care, the valids Values are 20-30-40-50, but this is configurable only open case with customer care