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🚀 AI Scoring: The Future of Quality Management (Limited Availability!) 🚀

  • 1.  🚀 AI Scoring: The Future of Quality Management (Limited Availability!) 🚀

    Posted 02-04-2025 17:34
    Edited by Tracy Vickers 02-10-2025 06:39

    Hello WEM Community!

    Remember our post a few months back about exciting limited availability releases for Genesys Cloud? (here).  

    We're thrilled to remind our WEM customers there is still time to sign up and experience it firsthand!

    AI Scoring, a game-changer within WEM/Quality Management, lets you add up to 15 AI-powered questions to your Quality Management form(s). Our AI then analyzes interactions and provides answers with explanations – giving you deeper insights than ever before.  Our tests show AI accuracy above 95% across major languages supported by Genesys. This trial is available at no cost through March 31, 2025.

    Ready to see what AI Scoring can do for you? Submit your request below for consideration in our limited availability program:

    WEM AI Feature Form

    Please note: While we'd love to have everyone participate right away, space is limited. The WEM PM team carefully reviews all applications based on several criteria (usage, size, geography, feedback potential, etc.) to ensure a successful and valuable experience for all participants.

    Thanks for your continued interest in shaping the future of Quality Management!

    #Monitoring/Adherence
    #Gamification
    #Learning/Coaching
    #QualityManagement
    #SpeechandTextAnalytics
    #Interaction/ScreenRecording

    ------------------------------
    Chakrit
    Genesys
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