Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

This is a great opportunity to get involved and help our team - don't miss out, I know there are plenty of you out there who would be interested 👍

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Which languages will be in scope for translation?

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Melinda, there are over 70 languages that will be suppported with this feature. Was there a particular language you are interested in?

Mark

Which languages will be in scope for translation?

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Hi Robert,
This feature allows supervisors/agents to use the user interface to translate the transcription. This does not update the original transcription saved in Genesys Cloud. Is that correct? 
David  

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

That is correct, David.  AI Translation does not remove or change the original transcript. It simply allows you to create a translation of the existing transcript.  Going forward, that interaction (or interactions) will have two transcripts available (original plus translated).

Hi Robert,
This feature allows supervisors/agents to use the user interface to translate the transcription. This does not update the original transcription saved in Genesys Cloud. Is that correct? 
David  

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert

Hello WEM Community!  We are looking for customers who would be interested in trying out our soon to be released AI Translation capabilities.  AI Translate will provide you with On Demand AI translation so you can better understand interactions when managing global teams.  If you are an active Quality and Speech and Text Analytics user and you have interest any interest in being one of the AI Translation pilot customers, please send me a direct message at: (robert.beasley@genesys.com)

Thank you in advance for your interest!

Robert