Workforce Engagement Management

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  • 1.  Alert to supervisor for schedule change to an agent?

    Posted 08-27-2024 16:06

    Is it possible to alert a supervisor when one of their agents schedule changes?

    Thank you


    #WorkforceManagement

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    D Williams
    Vibrant Emotional Health
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  • 2.  RE: Alert to supervisor for schedule change to an agent?

    Posted 08-27-2024 20:43

    Hi David,

    I think this is a brilliant Idea, although a comprehensive audit trail on schedule changes would be just as good.



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    Wayde Masters
    Royal Automobile Association of South Australia (RAA)
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    Original Message


  • 3.  RE: Alert to supervisor for schedule change to an agent?

    Posted 09-11-2024 13:19

    Have you looked on the Ideas Portal to see if this suggestion has been made? If not there already, I would encourage you to post in there to suggest adding this feature as I think it would be very helpful. It would be great to configure the alert to select any changes or alert based on activity change (ex: be alerted for time-off changes or only when an activity is added, etc.)



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    Laura Callaway
    St. Luke's Health System
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    Original Message


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