Workforce Engagement Management

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  • 1.  Alert to supervisor for schedule change to an agent?

    Posted 08-27-2024 16:06

    Is it possible to alert a supervisor when one of their agents schedule changes?

    Thank you


    #WorkforceManagement

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    D Williams
    Vibrant Emotional Health
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  • 2.  RE: Alert to supervisor for schedule change to an agent?

    Posted 08-27-2024 20:43

    Hi David,

    I think this is a brilliant Idea, although a comprehensive audit trail on schedule changes would be just as good.



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    Wayde Masters
    Royal Automobile Association of South Australia (RAA)
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    Original Message


  • 3.  RE: Alert to supervisor for schedule change to an agent?

    Posted 30 days ago

    Have you looked on the Ideas Portal to see if this suggestion has been made? If not there already, I would encourage you to post in there to suggest adding this feature as I think it would be very helpful. It would be great to configure the alert to select any changes or alert based on activity change (ex: be alerted for time-off changes or only when an activity is added, etc.)



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    Laura Callaway
    St. Luke's Health System
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    Original Message


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