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Thank you in advance for any advice or suggestions.
I've done this for one of my teams - This is all done by using the Genesys Cloud APIs, though is technically hosted elsewhere. It is embedded within the Genesys environment for the agents to use though. You could also do this in the agent scripting section - the only downside here is that the agent needs to be on a current interaction to allow them to access it, which is why we host externally.
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