Thank you very much for your clarification. While it's a bit disappointing that the General Availability release is postponed to mid-April, I fully understand and support your decision to include web messaging and open messaging in this development.
From our perspective, the inclusion of the "open messaging" conversation type is especially needed as we use "open messaging" as a proxy for SMS delivery via Twilio for some of our clients. These new metrics will be incredibly valuable for us.
We are eagerly awaiting the feature! I wish you all the best in delivering this work.
Original Message:
Sent: 03-20-2025 17:19
From: Atsushi Hirano
Subject: Announcement: New digital metrics columns in Interactions Views in the analytics UI
Orhun and all, unfortunately, we need to postpone the General Availability (GA) release to mid-April, despite our initial indication of a March 2025 launch.
The primary reason for this delay is our decision to incorporate web messaging and open message, which were not originally included in this feature due to their lack of associated fees. However, they are included in this feature.
We appreciate your understanding and patience as we work to enhance the feature.
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
Original Message:
Sent: 03-17-2025 17:54
From: Orhun Sahin
Subject: Announcement: New digital metrics columns in Interactions Views in the analytics UI
Hi @Atsushi Hirano,
Thanks for explaining the API endpoint. Sorry for my misleading comment; I was actually asking for the GA date for the UI part while I'm trying to point out how those metrics are valuable on the API. Do you have a schedule for adding the columns listed below to the UI that will be accessible in GA?
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Orhun Sahin
Software Development Engineer
Original Message:
Sent: 03-12-2025 17:58
From: Atsushi Hirano
Subject: Announcement: New digital metrics columns in Interactions Views in the analytics UI
Orhun, the metrics are available as part of the conversation details available via these conversations/details endpoints:
One would see something like this:
{
"conversationEnd": "2025-02-25T22:39:29.175Z",
"conversationId": "0a75eb7e-54c3-4218-85c6-a0b82a44e3bd",
"conversationStart": "2025-02-25T22:25:18.137Z",
"originatingDirection": "inbound",
"participants": [
{
"participantId": "5a636546-c0f0-4e94-887e-f23cf2975495",
"purpose": "customer",
"sessions": [
{
"direction": "inbound",
"mediaType": "message",
"messageType": "sms",
"provider": "PureCloud Messaging",
"metrics": [
{
"emitDate": "2025-02-25T22:39:26.556Z",
"name": "oMessageCount",
"value": 1
},
{
"emitDate": "2025-02-25T22:39:26.556Z",
"name": "oMessageSegmentCount",
"value": 1
}, ….
],
"segments": [
{ ….
}
]
}
]
}, ….
------------------------------
Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
Original Message:
Sent: 03-11-2025 03:09
From: Orhun Sahin
Subject: Announcement: New digital metrics columns in Interactions Views in the analytics UI
Hi Atsushi,
I think these new columns are great, especially on the API end, where we need to know how many messages are sent out in digital interactions. When can we anticipate this to be available in GA?
------------------------------
Orhun Sahin
Software Development Engineer
Original Message:
Sent: 02-27-2025 15:42
From: Atsushi Hirano
Subject: Announcement: New digital metrics columns in Interactions Views in the analytics UI
We are planning to introduce new digital metrics columns in Interactions Views in the analytics UI
we're adding five new columns.
Be default, the new columns are not visible.
#DigitalChannels
#Reporting/Analytics
------------------------------
Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
------------------------------