I was digging through some of our internal documentation and the LIVE indicator was introduced in September of last year. Does that line up when the issue started happening?
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 02-13-2025 20:47
From: Vaun McCarthy
Subject: Anyone notice a change in queue performance filtering lately
I can't find when it happened, but yeah it's mildly annoying, that you also can't select multiple media types.
I wonder if it came about when they added the "LIVE" indicator to the views?
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Vaun McCarthy
Original Message:
Sent: 02-13-2025 17:47
From: Robert Wakefield-Carl
Subject: Anyone notice a change in queue performance filtering lately
In the past, when you opened a new Queue Performance View, it would have all All selected for media types. Sometime in the not too distance past, that change to only show voice calls. Anyone know when this happened and is it annoying for you as it is for me?
#Reporting/Analytics
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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