Our customer is using a separate third-party AI bot within their mobile banking app. They have a requirement that if the third-party AI bot doesn't find an answer, it should trigger the Genesys Web Messenger widget to connect the user to a live agent. So, what is the API I need to use to trigger the Web Messenger widget that I created in the Genesys environment or anyother Idea to implement this.?

Hello Manojkumar,

You may want to read over this article from the Resource Center for web messaging. It does have a link to our API Explorer that you can use to help implement your own web messenger widget.