Thats interesting, I haven't worked with Qualtrics at all so I am going to defer to the community to provide some insight.
Cheers,
------------------------------
Cameron
Online Community Manager/Moderator
------------------------------
Original Message:
Sent: 11-27-2024 10:28
From: Shirley Byrd
Subject: /api/v2/analytics/conversations/${input.conversationId}/details
The data is under the metrics section – I just can figure out how to input the "value" in a variable to do the calculation.
"metrics": [
{
"emitDate": "2024-11-21T20:59:36.592Z",
"name": "tAlert",
"value": 5262
},
{
"emitDate": "2024-11-21T20:59:36.592Z",
"name": "tAnswered",
"value": 5542
},
{
"emitDate": "2024-11-21T20:59:44.788Z",
"name": "tTalk",
"value": 8196
},
{
"emitDate": "2024-11-21T20:59:44.788Z",
"name": "tTalkComplete",
"value": 8196
Original Message:
Sent: 11/27/2024 10:23:00 AM
From: Cameron Tomlin
Subject: RE: /api/v2/analytics/conversations/${input.conversationId}/details
Hello Shirley,
Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?
Or are you missing the data completely?
Cheers,
------------------------------
Cameron
Online Community Manager/Moderator
Original Message:
Sent: 11-27-2024 09:45
From: Shirley Byrd
Subject: /api/v2/analytics/conversations/${input.conversationId}/details
I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.
I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr
I can't seem to figure out how to get the "value" for each into an update statement for the calculation
#API/Integrations
------------------------------
Shirley Byrd
Network Infrastructure Spec
------------------------------