I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hi Shirley,

Not sure if you have resolved this yet, but as it appears the metrics are being output correctly I would check with Qualtrics how to parse the data.  There is some resources on the Qualtrics website that may help.

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

I take you are using a data action and just want to assign those to variables in architect?

In your data action you will want something like this under configuration response:

Contracts:

And that should assign tAcw value to a variable tAcw which you can then use in an architect flow as your input to qualtrics data action.

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation

Thanks Anton -yes I am using a data action - when I modify using your suggestion I am getting an error - 

{  "message": "Transform failed to process result using 'successTemplate' template due to error:'Unexpected character ('}' (code 125)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')\n at [Source: REDACTED (`StreamReadFeature.INCLUDE_SOURCE_IN_LOCATION` disabled); line: 1, column: 11]'\n Template:'{ \"tAcw\": ${successTemplateUtils.firstFromArray(\"${tAcw}\")}}'.",  "code": "bad.request",  "status": 400,  "messageParams": {},  "contextId": "fee5bced-b253-481a-80d7-45c60ced68e9",  "details": [    {      "errorCode": "ACTION.PROCESSING"    }  ],  "errors": []}
t

This is what I have for my response

{
  "translationMap": {
    "tAcw": "$.participants[0].sessions[0].metrics[?(@.name == 'tAcw')].value"
  },
  "translationMapDefaults": {},
  "successTemplate": "{ \"tAcw\": ${successTemplateUtils.firstFromArray(\"${tAcw}\")}}"
}

I take you are using a data action and just want to assign those to variables in architect?

In your data action you will want something like this under configuration response:

Contracts:

And that should assign tAcw value to a variable tAcw which you can then use in an architect flow as your input to qualtrics data action.

Hello Shirley, 

Are you saying you are getting the data just cannot parse it into readable data for Qualtrics?

Or are you missing the data completely?

Cheers, 

I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/${input.conversationId}/details.

I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr

I can't seem to figure out how to get the "value" for each into an update statement for the calculation