Workforce Engagement Management

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Archive and Unarchive Learning Modules

  • 1.  Archive and Unarchive Learning Modules

    Posted 03-29-2023 07:28
    Edited by Tracy Vickers 04-05-2023 07:46

    Hello everyone,

    Today we have extended the features in Genesys Cloud for Development and Feedback. This new enhancement allows you to keep on top of your learning catalogue by providing the option to Archive learning modules.

    Learning Administrators can access the archival feature from the action button in Development and Feedback. 

    Genesys Cloud defaults to a graceful option when retiring modules by permitting the completion of a module for users that already have it assigned. However we recognise there are times when you just want to remove a module from circulation right away. In this case deselecting the checkbox on the confirmation will archive the module and remove all active assignments immediately.

    All completion and score data is kept in Genesys Cloud so there is no need to worry when choosing to archive a module. And if later you change your mind? No problem! You can now filter by "Archived" to find all modules that have been retired. Should you wish you can bring them back into active service by clicking "Unarchive".

    We hope this feature helps you declutter your learning and development catalogues so that your content remains relevant and easy to manage. More can be found on this feature on the resource center: Archive a development and feedback module

    If you have any questions or comments feel free to share them below.


    Paul Turner
    Product Management Career Technical
    Genesys - Employees

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