Is there any way to unpublish a schedule? Sometimes we need to publish different schedule for a similar period of time, and rescheduling or swapping forecast won't do the job. Is there a way to salvage those publish schedules so we can view them later or do we have to delete them to publish over that time? 

Thanks, 

#Scheduling

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Nathan Gould
Analyst
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Hi Nathan, 

while there is no specific unpublish option you can publish a new schedule over top of an existing schedule, which we'll revert the original to unpublished.
To do this the new schedule must cover the full schedule period of the original, for example:

Original Schedule period	New Schedule Period	Possible to "Unpublish"
3rd March - 30th March	3rd March - 30th March	Yes
3rd March - 30th March	3rd March - 13th April	Yes
3rd March - 30th March	17th March - 30th March	No
3rd March - 30th March	24th March - 4th May	No

What are the drivers behind having to generate a new schedule?
Have you looked in the Product Ideas Lab to see if any suggested enhancements could help with your specific scenario?

Paul

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 03-19-2025 13:00
From: Nathan Gould
Subject: Are you able to unpublish schedules?

Is there any way to unpublish a schedule? Sometimes we need to publish different schedule for a similar period of time, and rescheduling or swapping forecast won't do the job. Is there a way to salvage those publish schedules so we can view them later or do we have to delete them to publish over that time? 

Thanks, 

#Scheduling

------------------------------
Nathan Gould
Analyst
------------------------------

Hey Paul! This is very helpful, thank you! I did a test, and it unpublished the schedule if I published one a week longer. The drivers are very niche and shouldn't be an issue long term, but they are mostly related to set up. For instance, we had to remove the language requirement and reforecast but the forecast was for a slightly different date so we couldn't swap forecast or reschedule.

For certain programs we do advanced downstaffing though so we wanted to make sure we could keep the manual changes we made so we can just easily replicate them on the new schedules. Once we iron out our set ups those things are less likely to happen. 

------------------------------
Nathan Gould
Analyst
------------------------------

Original Message:
Sent: 03-20-2025 07:06
From: Paul Wood
Subject: Are you able to unpublish schedules?

Hi Nathan, 

while there is no specific unpublish option you can publish a new schedule over top of an existing schedule, which we'll revert the original to unpublished.
To do this the new schedule must cover the full schedule period of the original, for example:

Original Schedule period	New Schedule Period	Possible to "Unpublish"
3rd March - 30th March	3rd March - 30th March	Yes
3rd March - 30th March	3rd March - 13th April	Yes
3rd March - 30th March	17th March - 30th March	No
3rd March - 30th March	24th March - 4th May	No

What are the drivers behind having to generate a new schedule?
Have you looked in the Product Ideas Lab to see if any suggested enhancements could help with your specific scenario?

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 03-19-2025 13:00
From: Nathan Gould
Subject: Are you able to unpublish schedules?

Is there any way to unpublish a schedule? Sometimes we need to publish different schedule for a similar period of time, and rescheduling or swapping forecast won't do the job. Is there a way to salvage those publish schedules so we can view them later or do we have to delete them to publish over that time? 

Thanks, 

#Scheduling

------------------------------
Nathan Gould
Analyst
------------------------------