I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Ah so it works for Co-Pilot and nothing else? 

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Is it supposed to work only for Copilot?  We are getting ready to add some new knowledge bases and were excited about the content search.

If that is the case then we need to change directions and go back to adding a phrasing of key words to search in the articles.

Ah so it works for Co-Pilot and nothing else? 

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I reached out to one of the PMs and they said that Content Search should work with Copilot.

From the Resource Center article on Content Search:

In Genesys Cloud, the knowledge base search supports article title and phrasing or alternate title searches for multiple use cases. These use cases include searches in the knowledge portal, bot flows, and Agent Copilot. However, sometimes knowledge base articles do not have a title that accurately surfaces relevant articles, or the articles do not have alternate phrasing in place to assist the search.

Is it supposed to work only for Copilot?  We are getting ready to add some new knowledge bases and were excited about the content search.

If that is the case then we need to change directions and go back to adding a phrasing of key words to search in the articles.

Ah so it works for Co-Pilot and nothing else? 

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Hi Martin, did Genesys provide any indication of timing for this?

I opened a ticket, and Genseys replied that the ability to select a KB with Content Search is not yet available. They are in the process of completing testing before releasing it.

Please open a support ticket. 

I have done that and the same.  The KB with knowledge Content is not shown.

Can you exporting the KB and importing into a new KB? See if the new one shows? 

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Hello. Is your base in english ? I think that knowledge base content search only supports English for now.

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Hi Martin,

I trust you are well.

I have the same issue. Did you manage to get past this issue yet? Or is Genesys still testing this feature? 

Regards,

Nathan

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Genesys is still working on this.  For now, I duplicated the Knowledge Base, one with and one without content.

Hi Martin,

I trust you are well.

I have the same issue. Did you manage to get past this issue yet? Or is Genesys still testing this feature? 

Regards,

Nathan

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.

Looks like some of this is due out this week:

Knowledge bases with content search available in Architect bot flows and digital bot flow

Improved Content Search view

Genesys is still working on this.  For now, I duplicated the Knowledge Base, one with and one without content.

Hi Martin,

I trust you are well.

I have the same issue. Did you manage to get past this issue yet? Or is Genesys still testing this feature? 

Regards,

Nathan

I have created several knowledge bases, some with Content Search enabled and others with default not enabled.  When I go to an Architect Flow, Bot, Digital Bot, Virtual Agent or non-Virtual Agent, when I select knowledge, the Knowledge Bases with Content enabled are not available to choose from; only the knowledge Bases with Content search disabled.  I am unsure if I am missing a permission, or something else.  I have created new KB's, and exported and imported existing KB's and enabled Content Search; either way, KB's with Content Search enabled are not available to select.