Thank you Cameron that would explain why the phone gets accepted if I change the format after the confirmation mode.I have more than one reg expression for phone number to accept different formats.
I would love to have an expression a working expression which would accept most of the countries.
I have 3 regex expressions for phone numbers I will keep trying.
Original Message:
Sent: 12/4/2024 7:59:00 AM
From: Cameron Tomlin
Subject: RE: Assistance Needed with "Ask for Slot" Action
Hello Phaneendra,
I have seen in the past this is usually a Regex error. My recommendation would be to keep playing with the Regex until its working properly. But I am not an Architect expert so I would love to get some community feedback as well.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 12-04-2024 01:11
From: Phaneendra Avatapalli
Subject: Assistance Needed with "Ask for Slot" Action
Hi Everyone,
I'm facing an issue with an Ask for Slot action where I'm asking users to confirm if the provided ID number is correct.
When I respond with "No," it allows me to re-enter the ID, which works fine. However, even when I input the correct ID, the flow doesn't proceed and says the ID is incorrect all the the time.
Same thing happens with phone number as well, I have Reg expressions created for both ID Number and Phone Number. Is there a way that it can continue with flow after user entered the value in the right format?
Do I need to implement a loop or adjust something else in the configuration? Please let me know if you have any suggestions or guidance.
#DigitalChannels
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Phaneendra Avatapalli
Client Support, Desktop Support
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