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Do you know if it is possible to add attached files in a canned response?
I can't find how to do this.
#E-mailing #cannedresponses #FileAttachments
Not currently, but here is an idea that was accepted: Ability to use canned responses that | Genesys Cloud Ideas Portal (aha.io)
What you can do now is add images, links to files, and maybe use HTML code to the document.
Thank you Robert for your answer. I really need files to be attached, not images.
In th eidea, it is written that they start with images, and attached files later : do you know if the possibility to attach files is already planned? Is there a target date?
I have voted for the idea, but as it is already "accepted", I'm not sure it will be taken into account...
I know it was accepted and is being worked on. Providing comments on use case will help in their development
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