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  • 1.  Audio Issues

    Posted 03-19-2025 15:08

    There's been a rash of users experiencing audio issues, which seems to point primarily at Genesys. As I troubleshoot the issue, in almost every case, it is not a Genesys issue. I start a Teams session to review sound settings and to talk with the user on their experiences, and the same issue they reported starts happening during the interaction. We recently implemented MS Team. 


    #Telephony

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    Craig Fickes
    AVP, Telecom/Network
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  • 2.  RE: Audio Issues

    Posted 03-20-2025 03:45

    Hi Craig,

    I am a bit confused. Is it a Genesys issue or not? In case it is a Genesys Issue please be more specific. I suggest to contact Genesys support in that case, too.

    Best regards

    Christoph



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    Christoph Domaschke
    Leiter Service Center (Cronbank)
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    Original Message


  • 3.  RE: Audio Issues
    Best Answer

    Posted 26 days ago

    Hi Craig, 

    I think I follow. Are you having the issue in Genesys Cloud because a previous Teams Voice call?

    If so, we are having the same issue and so far, there isn't anything that can be done. 

    The only thing that has worked is replacing headsets. Is it possible that your headsets are Teams compatible but not Genesys compatible?



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    Elyse Gritsonis
    Business Analyst
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    Original Message


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