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  • 1.  Audio Testing for Agent without dialing any external number

    NEW MEMBER
    Posted 26 days ago

    How to test agents audio without dialing any external number is there any way to do audio testing


    #ArchitectureandDesign

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    S. Murali Krishna
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  • 2.  RE: Audio Testing for Agent without dialing any external number

    Posted 26 days ago

    You can just call agent to agent, or dial into voicemail if you've got that setup.



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    Vaun McCarthy
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    Original Message


  • 3.  RE: Audio Testing for Agent without dialing any external number
    Best Answer

    Posted 26 days ago

    Easiest is dial *86 or just run the internal Softphone diagnostics 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 4.  RE: Audio Testing for Agent without dialing any external number

    NEW MEMBER
    Posted 21 days ago

    Agents also want to listen after test the interaction



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    S. Murali Krishna
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    Original Message


  • 5.  RE: Audio Testing for Agent without dialing any external number

    NEW MEMBER
    Posted 21 days ago

    i tried to setup dial to voicmail but even after disconnecting call also voicemail recording not stopped even though default is 3min



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    S. Murali Krishna
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    Original Message


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