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  • 1.  Audit Context / Learning

    Posted 02-03-2023 19:59

    Hello,

    I've recently started trying to gain a more complete understanding of the audit logs available within the audit log viewer and APIs, but have found it difficult to find certain items.

    For example, I was trying to identify who had added a particular user to a group, and expected to find it within the groups section, but was not able to find a relevant entry.  I find that I can sometimes muddle my way through this by finding a change I made myself and then use that known case to give myself context.

    I found the Action catalog in the resource center, but it doesn't seem to provide context and is just a list of the options in general and I've not been able to find a true database dictionary with context to allow me to tie the UI elements to their corresponding audit values.

    I've tried searching the learn.genesys.com site for a course on it, but haven't found anything there.  It seems like an area which is complex enough that learning material would be of value.

    Thanks,

    Matt


    #PlatformAdministration

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    Matt Riedl
    AdaptHealth LLC

    https://www.credly.com/badges/4823ffbe-4cfc-4552-bcb0-0506a0dc978c/public_url

    https://www.credly.com/badges/4a90f46f-6c8e-4863-8e05-ea08701328ca/public_url
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  • 2.  RE: Audit Context / Learning

    Posted 03-16-2023 22:53

    Matt,

    Did you look at this list for all the audit log catalog?

    Action Catalog (genesys.cloud)



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Audit Context / Learning

    Posted 03-22-2023 12:22

    Yes, I did take a look through that and the resource center article on the same.  To clarify, I am looking for something which is targeting more of a contextual understanding of the items to tie UI elements to associated elements within the audits whether that be via API or the UI.

    Essentially, looking to bridge the gap between something changing in a UI context and identifying the associated elements in the Audit.

    Thanks,


    Matt



    ------------------------------
    Matt Riedl
    AdaptHealth LLC

    https://www.credly.com/badges/4823ffbe-4cfc-4552-bcb0-0506a0dc978c/public_url

    https://www.credly.com/badges/4a90f46f-6c8e-4863-8e05-ea08701328ca/public_url
    ------------------------------



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