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  • 1.  Audit Retention Policy update - 1 Year max

    GENESYS
    Posted 05-10-2024 12:43
    Edited by Chris Fischer 05-10-2024 12:44

    Later this year, Genesys Cloud release will include an audit data retention period that meets global compliance requirements. Genesys Cloud will retain the prior 365 days (one year) of audit events. This retention period will only apply to audit events found in the Audit Viewer and Audit APIs. Customers who want to store events for a longer period, can use APIs or an AWS EventBridge integration to ingest and store these audit events for a longer period.


    #PlatformAdministration
    #Reporting/Analytics
    #Security
    #SystemAdministration

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    Genesys - Employees-Chris Fischer
    Sr. Product Manager, User Experience
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  • 2.  RE: Audit Retention Policy update - 1 Year max

    Posted 27 days ago

    @Chris Fischer Is there any reason you can't have a retention policy like with the system data in ORG settings for this?  I understand that this information may not be useful past the year, but we have customers asking about data for longer periods.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Audit Retention Policy update - 1 Year max
    Best Answer

    GENESYS
    Posted 24 days ago

    Hi Robert, we did take this into consideration. However, there was a substantial amount of work to implement a custom retention period for this data that would divert attention away from other logging efforts. We are working on a blueprint similar to AWS EventBridge - Write Analytics Detail Events to S3 (genesys.cloud) to provide customers with an easy-to-understand model for how to pull Audit events into their own storage to meet whatever requirements they may have. 



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    Genesys - Employees-Chris Fischer
    Sr. Product Manager, User Experience
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