A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

Yeah we are literally getting tickets from our agents about this and how annoying it's been for them. We've been on auto answer for years, they don't need a reminder. This definitely needs to be a setting that can be turned off.

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

It is a similar boat for us, we don't want to train our agents to ignore a message/toast and this occurs every time an agent goes on-queue. Even with no auto-answer being configured in those queues and only at the personal level.

For this to be a non-disclosed "feature" on an update without any documentation is a tough sell, especially since it is a direct visual and behavioral change.

-When we asked for information on disabling it, we were told it is not possible and to create an Aha! post on it.
-When we asked the logistics for the toast occurring, we were promised information on Monday, not at release, not on demand, but that it would be posted this upcoming Monday...

We would love to be able to remove this toast...

Yeah we are literally getting tickets from our agents about this and how annoying it's been for them. We've been on auto answer for years, they don't need a reminder. This definitely needs to be a setting that can be turned off.

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

A recent release seems to have resulted in a pop up notification on our agent's Genesys screens. The notification says "Auto-answer is enabled for incoming interactions on one or more channels." Is there a way to disable this specific notification from showing up? I would prefer not to direct them to turn off notifications altogether. 

#Unsure/Other

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Cody Herr
Customer Care Unit Manager
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