we are very excited for this beta. My company just had one concern I was hoping I can verify here.
We want to be able to play with the feature and get a feel without it affecting the daily work of our quality monitoring agents.
Will we be able to assign it to queues or policies to control who is seeing and using the feature?
For example, we use policies to deliver calls to our QMs to evaluate. So we'd like to test this feature on a sandbox queue so it doesn't
affect the quality agents until we are ready to roll it out.
#BetaAnnouncement------------------------------
Daniel Cross
Bright Horizons Family Solutions LLC
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