Genesys Cloud CX

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  • 1.  Automated Kernel Update - Edges

    Posted 06-30-2022 10:56
    Anyone get the kernel update for the Edges?  Looking for some feedback on the results of the update.  Any issues encountered?
    #Telephony

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    Kasey Martinez
    Franklin Templeton Companies, LLC
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  • 2.  RE: Automated Kernel Update - Edges

    Posted 07-09-2022 02:53
    Hi Kasey,

    I haven't seen any formal communication about a kernel update in the release notes:
    https://help.mypurecloud.com/media-tier-release-notes/

    It seems this is not available yet.



  • 3.  RE: Automated Kernel Update - Edges

    Posted 07-11-2022 01:52
    I raised a case on this a while ago and this was the last update I had:

    On July 1 after 5 PM Japan time, we will be enabling the feature toggle that will make the automated kernel image available to your org. This means that on the next maintenance schedule after the said date, the kernel image of your edges will be updated together with the usual updates of edge version. We ask that you please call our support line immediately should you encounter any unexpected behaviors that may point to an issue with the edges after the update.
    <o:p></o:p>
    Looks like maybe the kernel thing just wasn't mentioned in the media tier release notes (which comes back to the age-old question about the value of some release notes if they don't include certain things).



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    Vaun McCarthy
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