Workforce Engagement Management

 View Only

Discussion Thread View

Automatic Best Method Forecast vs Weighted Historical Forecast

  • 1.  Automatic Best Method Forecast vs Weighted Historical Forecast

    Posted 03-10-2023 17:14

    Hello!

    I noticed that when I run a weighted historical index forecast, then run a reschedule to apply those changes into a copied schedule that the system creates an automatic best method forecast. I was wondering why this happens? It seems to change the intra-day requirement slightly when this is done as well. I'm not able to find any supporting documentation in the resource centre so I was wondering if anyone had any insight?

    Our business is a very seasonal business with varied hours of operation, closures, volume surges/campaigns and requirement changes. Using the weighted historical forecast we can directly manipulate data sets that impact the forecast. 

    Thanks!

    -Melanie


    #Forecasting

    ------------------------------
    Melanie Williams
    Camis Inc
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources