A place to ask questions, connect with others, and stay in the know
Release Notes for 6/29/22: Administers can set Genesys Cloud to log out users automatically after a specified period of inactivity.
If a user is an agent and is On Queue, their routing status changes to Off Queue when they are logged out. To accept new interactions, agents must log in and go back On Queue.Can you please explain what the definition of "inactivity" is? Not interacting? Not clicking around in Genesys? This impacts each line of business differently because their activity level varies.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.