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  • 1.  Automatic suggestion of canned responses

    Posted 09-05-2024 02:26

    Hi all,

    I thought i had read somewhere that Genesys was working on functionality to propose certain canned respones based on the content of the email.

    Is that correct, because we would like to implement that.  Or should we direct to the AppFoundry.?

    Thanks

    Thierry


    #DigitalChannels

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    Thierry Lesneuck
    CM/MC
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  • 2.  RE: Automatic suggestion of canned responses

    GENESYS
    Posted 09-05-2024 09:27

    Hi Thierry,

    I can't find anything that relates to your request at this time.  I would recommend adding this to the Genesys Cloud Product Ideas Lab as this seems like a really good idea.

    Hopefully someone else has more info about that functionality or if there is an AppFoundry app that would fulfill this



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Automatic suggestion of canned responses
    Best Answer

    Posted 09-05-2024 14:49

    I think what you may be referring to is Agent Assist.  
    https://help.mypurecloud.com/articles/about-genesys-agent-assist/



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    Mark Kastner
    Gate 1 Travel
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    Original Message


  • 4.  RE: Automatic suggestion of canned responses

    Posted 09-05-2024 15:49

    Hi yes indeed, that's it. Thanks I will see if we can use that. 



    ------------------------------
    Thierry Lesneuck
    CM/MC
    ------------------------------

    Original Message


  • 5.  RE: Automatic suggestion of canned responses

    GENESYS
    Posted 09-06-2024 04:17

    ah of course!  Thanks Mark



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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