Let us know how it works out!
------------------------------
George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
------------------------------
Original Message:
Sent: 03-19-2025 22:03
From: Phaneendra Avatapalli
Subject: Automating KBA Sync from Google Sheets to Genesys Bot
Thank you George we will go through this path.
------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia
Original Message:
Sent: 03-19-2025 10:29
From: George Ganahl
Subject: Automating KBA Sync from Google Sheets to Genesys Bot
You are describing a third-party Knowledge Connector. There are built-in connectors that allow you to sync with Salesforce and ServiceNow, but for anything else you have to build (or pay PS to build) a custom connector.
https://help.mypurecloud.com/articles/add-a-third-party-knowledge-base-to-the-knowledge-workbench/
------------------------------
George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
Original Message:
Sent: 03-19-2025 05:43
From: Phaneendra Avatapalli
Subject: Automating KBA Sync from Google Sheets to Genesys Bot
Hi Everyone,
I'm looking for advice on how to automate a process and which APIs would be needed.
We have a Google Sheet containing a list of KBAs (these are links to articles). Is there a way to automatically upload these articles to Genesys, ensuring the data stays updated when we refresh the Google Sheet weekly?
The goal is to connect these articles to the digital bot and avoid manually downloading and uploading them each time.
Any guidance or suggestions would be greatly appreciated!
#API/Integrations
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia
------------------------------