We are having an issue that the Barge-in feature is too sensitive. Basically, if there is background noise during the interaction the barge-in is triggered then send the member back through the menu options. Does anyone know how to adjust this feature so it is less sensitive?

- Andrew

#ConversationalAI(Bots,AgentAssist,etc.)

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Andrew Lowe
Members 1st Federal Credit Union
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I don't believe there is a limit to the age of voicemails, only a setting for the maximum number of minutes for each.  I have one that is nearly 5 years old sitting in my inbox for demo purposes.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-25-2023 14:29
From: Andrew Lowe
Subject: Barge-in Is Too Effective

We are having an issue that the Barge-in feature is too sensitive. Basically, if there is background noise during the interaction the barge-in is triggered then send the member back through the menu options. Does anyone know how to adjust this feature so it is less sensitive?

- Andrew

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Andrew Lowe
Members 1st Federal Credit Union
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