Hi Heather,
Are they using work only computers? As there are ways to disable fonts from carrying over on copy and paste, although these are universal to all applications. The settings on Macs, for example, are under Apple menu > System Preferences > Keyboard.
Another more "life hack" way is to copy it first into a source that's neutral on fonts and then copy it again and paste it into the desired destination. Putting it in the browser URL bar first, for example, could be a good quick way to do that and then copy it again and paste it into the email. However, that will strip out paragraph breaks and other text formatting so very likely isn't a solution unless the emails are typically very brief.
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Anthony Romero
Genesys - Employees
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Original Message:
Sent: 01-08-2023 11:51
From: Heather laird
Subject: BC360 email fonts
Hi Anthony,
Yes our agents will use outside notes at times, or copy and past information from the site, or other resource pages. Then the email inherits that font.
Thanks,
Heather
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Heather laird
Dyson Technology Limited
Original Message:
Sent: 01-04-2023 12:49
From: Anthony Romero
Subject: BC360 email fonts
Hi Heather,
Sadly there isn't a way to adjust the font for the email portion of the platform.
Is the issue that when you paste text from an outside source that it inherits the font type?
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Anthony Romero
Genesys - Employees
Original Message:
Sent: 01-03-2023 12:57
From: Heather laird
Subject: BC360 email fonts
Hello, On BC360 the font is set automatically when you type the email out. But if you paste text into the email body, from an outside note it doesn't change the font and there is no option to adjust it. Is there a way to adjust the font in Boldchat360 emails?
For chat there is the "T" key which adjusts the font for agents before they send.
Thanks,
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Heather laird
Dyson Technology Limited
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