Genesys Casual

AI is everywhere now, at work, on our phones, in customer service, creating images, writing, coding… basically touching almost everything we do.

But I'm curious about the opposite side of the conversation.

What is ONE thing you would never delegate to AI, no matter how good it becomes?

It can be something serious… or completely ridiculous. 😄

I'll start:

Choosing what I eat at a Brazilian barbecue. Some decisions are simply too important to outsource. 😂

Your turn! 👇

#CoffeeTalk
#CommunityQuestions(Contest,Community,etc.)

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Fernando Sotto dos Santos
Consultor de Atendimento Senior Grupo Casas Bahia
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I would never let AI dress me up or make the clothes choices to buy for me.
It depends so much in our mood moment . This is so personal that even I have problems when doing it 😂.

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Vinicius Low Goncalves
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I would never let AI read my books. I enjoy the experience of reading them way too much 🙃

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Camila Meneghini
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I'm happy for AI to help me research, explore options, challenge my thinking and even make recommendations, but I'd never want it to make every important decision for me.

Some things still need human judgement, experience and occasionally that gut feeling! 😄

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Phaneendra
Technical Solutions Consultant
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What I wouldn't let AI do is evaluate my team because even though I can give it some parameters to evaluate them, they are human, unpredictable, irrational, and that's not something AI has.

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Cesar
INDRA COLOMBIA
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impact my likes and dislikes

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Nafees Anwar
M&T Bank
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Hi Fernando Sotto dos Santos!

The BBQ decision is sacred! Outsourcing the steak doneness to an algorithm is a recipe for disaster! 😂🥩

On a more serious note, the ONE thing I would never delegate to AI is the final call on critical, empathy-driven customer situations.

Working closely with CX automation and contact center tech, we see AI do incredible things to streamline processes, speed up answers, and save everyone time. But when a customer is facing a complex, high-stakes issue or needs genuine empathy, no code or language model can replace human judgment, common sense, and real care.

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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