Hi Bruce,
This functionality is a bit more expanse and is not limited to be triggered by a customer message to begin with and you can define it to be triggered by other things, such as a QM evaluation state change. For example, if an evaluation is completed and released that could be set as a trigger to send out a notification email.
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Herrick Mai
Genesys - Employees
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Original Message:
Sent: 09-26-2023 07:31
From: Bruce Dunn
Subject: Beta Announcement: Email Notifications Via Architect
Could you explain how this differs from the auto-reply action, in form and function, and use case scenarios for this and auto-reply and why one would be used over the other. Thanks
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Bruce Dunn
Department of Technology & Information
State of Delaware
Original Message:
Sent: 06-16-2023 17:08
From: Michele Fisher
Subject: Beta Announcement: Email Notifications Via Architect
The Genesys Quality Management team is pleased to announce that it is now recruiting candidates who are interested in using our new "send email notification" workflow block in Architect. This feature allows users to send email notifications as part of a workflow. To use this feature, access the Architect toolbox and you will see a new "Send" action. Once expanded, select "Send Notification" and a new panel will appear asking you to fill in the required information. This beta covers email notifications only, meaning we don't support sending other types of notifications such as SMS. If you have any questions, please reply to this post.
This beta starts July 5th!!
To apply, please fill out the registration form here
#QualityManagement
#WEM
#BetaAnnouncement
#NowRecruiting
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Michele Fisher
Genesys - Employees
WEM Product Management
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