Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

No, GCBA is not involved here.  The "station" is alluding to the media tier in Edge services of Genesys Cloud -- specifically the component that is responsible for handling the SIP session audio for the agent's device.  That is, the recording capturing is not happening at the user device/desktop, but within Genesys Cloud instead.

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

So by this explanation I'm assuming then there is no screen recording? Or is your explanation only for the audio side and the GCBA will still capture the screen if a policy is configured to?

No, GCBA is not involved here.  The "station" is alluding to the media tier in Edge services of Genesys Cloud -- specifically the component that is responsible for handling the SIP session audio for the agent's device.  That is, the recording capturing is not happening at the user device/desktop, but within Genesys Cloud instead.

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Screen recording will continue to work as-is today with GCBA.  Enabling station-side recording does not impact/disable screen recording at all.

So by this explanation I'm assuming then there is no screen recording? Or is your explanation only for the audio side and the GCBA will still capture the screen if a policy is configured to?

No, GCBA is not involved here.  The "station" is alluding to the media tier in Edge services of Genesys Cloud -- specifically the component that is responsible for handling the SIP session audio for the agent's device.  That is, the recording capturing is not happening at the user device/desktop, but within Genesys Cloud instead.

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Hi Daniel, could you enlighten us and provide a couple scenarios that better describe what you mean in the following bullet from your original post?  Right now, since I'm fairly new to Genesys Cloud CX, I have to assume some thing and I've learned to hate assumptions based on a lack of knowledge. ;)  Thanks!

"...

2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.

..."

Screen recording will continue to work as-is today with GCBA.  Enabling station-side recording does not impact/disable screen recording at all.

So by this explanation I'm assuming then there is no screen recording? Or is your explanation only for the audio side and the GCBA will still capture the screen if a policy is configured to?

No, GCBA is not involved here.  The "station" is alluding to the media tier in Edge services of Genesys Cloud -- specifically the component that is responsible for handling the SIP session audio for the agent's device.  That is, the recording capturing is not happening at the user device/desktop, but within Genesys Cloud instead.

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Hi Daniel, could you enlighten us and provide a couple scenarios that better describe what you mean in the following bullet from your original post?  Right now, since I'm fairly new to Genesys Cloud CX, I have to assume some thing and I've learned to hate assumptions based on a lack of knowledge. ;)  Thanks!

"...

2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.

..."

Screen recording will continue to work as-is today with GCBA.  Enabling station-side recording does not impact/disable screen recording at all.

So by this explanation I'm assuming then there is no screen recording? Or is your explanation only for the audio side and the GCBA will still capture the screen if a policy is configured to?

No, GCBA is not involved here.  The "station" is alluding to the media tier in Edge services of Genesys Cloud -- specifically the component that is responsible for handling the SIP session audio for the agent's device.  That is, the recording capturing is not happening at the user device/desktop, but within Genesys Cloud instead.

Hi Daniel,

Is this going to use GCBA to capture the audio?

Does the Beta take effect straightway or there is button turn it on/off?

------------------------------
Paulo Mesquita
One New Zealand Group Limited

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Thank you for the information! In regard to analytics, will there be a way to search station side calls only and/or filter them out from external calls for reporting purposes? Thank you

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

The capture of station-side recordings will flag the existing recording dimension in Analytics.  So, if you search in Interactions view for interactions that were recorded:

you will find interactions that have had recordings captured, including station-side recordings.

If you are searching to exclude external calls, I believe there are existing filters to exclude certain participant types that initiated calls

Thank you for the information! In regard to analytics, will there be a way to search station side calls only and/or filter them out from external calls for reporting purposes? Thank you

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

The capture of station-side recordings will flag the existing recording dimension in Analytics.  So, if you search in Interactions view for interactions that were recorded:

you will find interactions that have had recordings captured, including station-side recordings.

If you are searching to exclude external calls, I believe there are existing filters to exclude certain participant types that initiated calls

Thank you for the information! In regard to analytics, will there be a way to search station side calls only and/or filter them out from external calls for reporting purposes? Thank you

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Dear Daniel,

How can I check if our organization was "approved" for the "beta"

The capture of station-side recordings will flag the existing recording dimension in Analytics.  So, if you search in Interactions view for interactions that were recorded:

you will find interactions that have had recordings captured, including station-side recordings.

If you are searching to exclude external calls, I believe there are existing filters to exclude certain participant types that initiated calls

Thank you for the information! In regard to analytics, will there be a way to search station side calls only and/or filter them out from external calls for reporting purposes? Thank you

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Yvgeni, you should have received an email last week regarding your Beta eligibility, please double check your email inbox.

Dear Daniel,

How can I check if our organization was "approved" for the "beta"

The capture of station-side recordings will flag the existing recording dimension in Analytics.  So, if you search in Interactions view for interactions that were recorded:

you will find interactions that have had recordings captured, including station-side recordings.

If you are searching to exclude external calls, I believe there are existing filters to exclude certain participant types that initiated calls

Thank you for the information! In regard to analytics, will there be a way to search station side calls only and/or filter them out from external calls for reporting purposes? Thank you

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Will this feature allow us to capture recordings on anything that goes to these stations including internal station to station? Please say yes. I saw this, but I'm not 100% sure if that is the scenario it is referring to: 

Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.

------------------------------
Ashley Buck
Manager, Command Center Support

Original Message:
Sent: 10-30-2024 01:49
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Any idea when the Australia region will be released? 

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Any idea when the Australia region will be released? 

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Good morning @Glen Tylee - I can confirm we have this released in our region now.  I've just tested :)

Any idea when the Australia region will be released? 

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

Hi Daniel, did the beta activation start rolling out yet?

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hey,

Do we have any information when the beta will launch for DE (Frankfurt)?

------------------------------
Kevin Julio
x

Original Message:
Sent: 11-18-2024 15:44
From: Yuan-Chieh Huang
Subject: Beta: Policy Based Station-Side Call Recording

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

------------------------------
------------------------------
Fred Huang, Product Manager, WEM
Genesys - Employees

Original Message:
Sent: 11-18-2024 15:15
From: Vaun McCarthy
Subject: Beta: Policy Based Station-Side Call Recording

Hi Daniel, did the beta activation start rolling out yet?

------------------------------
Vaun McCarthy

Original Message:
Sent: 11-18-2024 10:15
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 11-18-2024 02:10
From: Kevin Julio
Subject: Beta: Policy Based Station-Side Call Recording

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

------------------------------
Kevin Julio
x

Original Message:
Sent: 10-30-2024 01:49
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Frankfurt is always late with all the updates... I hope it's there tomorrow morning so we can start testing.

------------------------------
Michal Svora
Lead System Engineer for Collaborative Workplace

Original Message:
Sent: 11-20-2024 03:40
From: Kevin Julio
Subject: Beta: Policy Based Station-Side Call Recording

Hey,

Do we have any information when the beta will launch for DE (Frankfurt)?

------------------------------
Kevin Julio
x

Original Message:
Sent: 11-18-2024 15:44
From: Yuan-Chieh Huang
Subject: Beta: Policy Based Station-Side Call Recording

Hi Vaun, the Beta is being rolled out to each Beta user region by region throughout the week, our target is that all the Beta user will have it enabled in the Org they want to test on by Thursday, Nov. 21st.

------------------------------
------------------------------
Fred Huang, Product Manager, WEM
Genesys - Employees

Original Message:
Sent: 11-18-2024 15:15
From: Vaun McCarthy
Subject: Beta: Policy Based Station-Side Call Recording

Hi Daniel, did the beta activation start rolling out yet?

------------------------------
Vaun McCarthy

Original Message:
Sent: 11-18-2024 10:15
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

As alluded in the instructions post, "If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings."  Typically there should be a relatively small number of base settings, so this should be quick work.

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 11-18-2024 02:10
From: Kevin Julio
Subject: Beta: Policy Based Station-Side Call Recording

Hi,

Is there a way to enable the internal recording for all users at once?

Instead of going through everyones web RTC one by one.

Kind regards

Kevin

------------------------------
Kevin Julio
x

Original Message:
Sent: 10-30-2024 01:49
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)

Original Message:
Sent: 09-17-2024 14:50
From: Daniel Ho
Subject: Beta: Policy Based Station-Side Call Recording

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

#BetaAnnouncement

------------------------------
Director, Product Management – Recording and Real-time Supervision
Workforce Engagement Management (WEM)
------------------------------

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi!.

Can i set a "policy" to include multiple stations or do i need to set it station per station?

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Your existing QM policy will apply to station-side recordings as well. There is no station-specific condition on QM policy.  If need be, you can set your condition per user or per queue in the policy to differentiate retention.

Hi!.

Can i set a "policy" to include multiple stations or do i need to set it station per station?

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Thanks to all who have applied for this beta program.  By now, you should have received an email from us on the enrollment status.  There was an overwhelming number of applicants, and thus we were not able to accommodate everyone who applied.  Unfortunately we have to turn away some applications as a result.  To those who did not get accepted, I hope you understand the circumstances.

To those who have been accepted, we are now targeting beta launch date on the week of November 18.  Note that the usual release schedule by region applies in this case as well. 

As we draw near the launch, we want to provide a few more details:

1. To enable station-side recording once beta is launched, simply configure the phone settings of each user.  For WebRTC phones, the setting is at the phone level:Whereas for hardware phones, the setting is at the line level: If there are groups of users who share a common phone base settings, you can configure station-side recording setting for all of them via changing their base settings.  This change will allow all these users to inherit the change and therefore enabled with station side recordings.
2. Once enabled with station-side recordings, you should be able to make test calls on these users, and be able to see and review station-side recordings in the usual Interaction Details UI.
3. Note that station-side recording can happen independently from any trunk-side recordings.  That is, station-side recording can be captured with or without trunk-side recordings enabled in the call.  When both are captured, you will see all of them in Interaction Details UI.
4. The 3 points identified in the original post (1. no STA support, 2. screen recording viewer will come later, 3 recommendation to use pre-production) should be noted
5. There is a currently known defect that this feature will be causing ad-hoc recordings to not be triggerable from Communicate UI if the user has station-side recording enabled.  If you are running this beta with production org where ad-hoc recordings are essential to certain set of users, you should not be enabling station-side recording for them.  Only users (specifically, phones of those users) enabled with station-side recording will be impacted; other users will not be impacted by this issue even if the org enters the beta program with this feature.  We are coming up with a fix which will likely require some time to turnaround.  We will provide an update here once we have an ETA.

Thank you once again for your participation.  And happy testing once beta launches!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

I have 2 Questions.

What is the design with policies?

- If I create a policy to delete all recordings not assigned with a specific set of users they station calls get deleted. Even a user that is present in a other policy (to keep the recording is present.)

- If I create no policy the recordings are made and stay with no delete date. (This is to be expected.)

- If I create a policy to keep the recordings from my user they are kept and get a retention time.

Because of this behaviour you cannot create a catch all policy to delete all recordings you do not want to keep.

The other question is I can't seem to turn on the recording for Remote stations? (Mobile phones?)

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Policies work the same way with station-side recordings as trunk-side recordings.  You should be able to create a policy that does not retain recordings (but not with the override option checked) as the catch-all.  Then create the policy that retains recordings for specific users (e.g. where you have enabled station-side recordings for).  Then this policy will win out the catch-all policy as per existing behaviour.

I have 2 Questions.

What is the design with policies?

- If I create a policy to delete all recordings not assigned with a specific set of users they station calls get deleted. Even a user that is present in a other policy (to keep the recording is present.)

- If I create no policy the recordings are made and stay with no delete date. (This is to be expected.)

- If I create a policy to keep the recordings from my user they are kept and get a retention time.

Because of this behaviour you cannot create a catch all policy to delete all recordings you do not want to keep.

The other question is I can't seem to turn on the recording for Remote stations? (Mobile phones?)

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

I have 2 Questions.

What is the design with policies?

- If I create a policy to delete all recordings not assigned with a specific set of users they station calls get deleted. Even a user that is present in a other policy (to keep the recording is present.)

- If I create no policy the recordings are made and stay with no delete date. (This is to be expected.)

- If I create a policy to keep the recordings from my user they are kept and get a retention time.

Because of this behaviour you cannot create a catch all policy to delete all recordings you do not want to keep.

The other question is I can't seem to turn on the recording for Remote stations? (Mobile phones?)

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hey,

We have tested out the feature and we noticed this:

When you enable recording on a station and the trunk, and make an outbound call, we will get 2 identical recordings, one on the trunk and one on the phone.

If we enable recording on 2 stations and make an internal call, we will get 2 identical recordings on each station on the same interaction.

If we make an outbound call and add an internal participant to the call (while both stations and trunk have recording enabled), we will get 3 recordings (station1, station2 and trunk)

All those scenarios highlight the same issue, it will significantly and needlessly increase the storage usage on the server (which will also increase billing).

Why not merge identical station recordings either automatically or through policies

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

It is by design that you get both copies when you have both station-side recordings and trunk-side recordings enabled.  Merging is problematic when you consider the potential difference of the audio content in various call scenarios such as on-hold and ACD conferencing.

You should carefully consider which users truly need to be captured with station-side recordings with trunk-side recordings already enabled.  If storage cost/quota is expected to be an issue, you will need to choose between using trunk-side recording versus station-side recording.  We will have a knowledge article coming out that details the pros and cons between the two, but the primary drawback with station-side is the lack of transcription support (and therefore losing STA capbilities) if you are in CX3.

In the foreseeable future, the product still considers trunk-side recording as the dominant means of recording for ACD interactions.  That's why we positioned station-side recordings as the complementary mechanism, in our feature description.

Hey,

We have tested out the feature and we noticed this:

When you enable recording on a station and the trunk, and make an outbound call, we will get 2 identical recordings, one on the trunk and one on the phone.

If we enable recording on 2 stations and make an internal call, we will get 2 identical recordings on each station on the same interaction.

If we make an outbound call and add an internal participant to the call (while both stations and trunk have recording enabled), we will get 3 recordings (station1, station2 and trunk)

All those scenarios highlight the same issue, it will significantly and needlessly increase the storage usage on the server (which will also increase billing).

Why not merge identical station recordings either automatically or through policies

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Daniel, could you please share those scenarios where Trunk Recording (with Consult, Holds and External bridged transfers options enabled) would not record? I've done few test calls with hold, transfer, conference and it was recorded.

Our use case for Station based recording is just to catch Agent/Agent conversation so it can be used for dispute investigation. With almost thousand Agents, 20+ Divisions, each with different retention period of recordings, it's hard to follow legal requirements and be storage effective with given Genesys features. Currently we're using Queue as matching criteria which is sensitive of human error. People forget to add new queue to a policy and the search criteria in the Recording policy does not work correctly. Sometimes you have to enter almost the whole name of queue to get result. Thanks for API.

- To add retention policy for Agent/Agent calls the only possibility is to match Users or WorkTeams - both more less manually managed. API could help with users, hope there is no limit like for Queues. Agent can only be member in one WorkTeam, max limit is 100 Agents in a Work Team and there are no rules for membership thus manually managed. I would really appreciate Groups and Divisions (vote for OP-I-1054) as matching criteria in Recording Policy. 

- The retention period of all segments in Interaction will always be the longest one from matching Recording policies, does not matter what policy we configure for Station based recording. How to delete earlier the Station Based recording as it's anyway recorded on Trunk level to not waste storage? Only via lots of API requests. Additional matching criteria in the policy for Station Based and breaking the logic of applying longest preserving policy to all segments of Interaction is impossible. Or just simply set, if it's recorded on Trunk, skip the Station based recording.

- Possibility of enabling Station Based Recording for one direction could partially help us to be bit more storage effective. Inbound/Outbound/Both, we would have enabled only outgoing recording for all Agents so we could avoid double recording incoming calls via Trunk and still catch calls between Agents as the settings would be enabled for all Agents in same way. Outgoing calls would still be recorded twice.

Sorry for long comment and hope you appreciate the feedback.
Thank you.

It is by design that you get both copies when you have both station-side recordings and trunk-side recordings enabled.  Merging is problematic when you consider the potential difference of the audio content in various call scenarios such as on-hold and ACD conferencing.

You should carefully consider which users truly need to be captured with station-side recordings with trunk-side recordings already enabled.  If storage cost/quota is expected to be an issue, you will need to choose between using trunk-side recording versus station-side recording.  We will have a knowledge article coming out that details the pros and cons between the two, but the primary drawback with station-side is the lack of transcription support (and therefore losing STA capbilities) if you are in CX3.

In the foreseeable future, the product still considers trunk-side recording as the dominant means of recording for ACD interactions.  That's why we positioned station-side recordings as the complementary mechanism, in our feature description.

Hey,

We have tested out the feature and we noticed this:

When you enable recording on a station and the trunk, and make an outbound call, we will get 2 identical recordings, one on the trunk and one on the phone.

If we enable recording on 2 stations and make an internal call, we will get 2 identical recordings on each station on the same interaction.

If we make an outbound call and add an internal participant to the call (while both stations and trunk have recording enabled), we will get 3 recordings (station1, station2 and trunk)

All those scenarios highlight the same issue, it will significantly and needlessly increase the storage usage on the server (which will also increase billing).

Why not merge identical station recordings either automatically or through policies

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

I agree with this thinking.  I have a big problem of how a policy is supposed to be applied to this.  If as Daniel says, the policies look at both station and trunk the same, how are you supposed to setup a recording policy for just user to user or phone to user calls, because we have many use cases where a person picks up a stand-alone phone and calls in agent like a counter phone in a bank that we need that recorded and able to be reported on so we can find the recording.  Now do we define that call in a policy - we can't user users because that would cause all calls that user to be recorded.  Could use a team to define a group of users, but again, that would be for both internal and external recordings.  We can't use a queue since there may not be a queue involved.  We definitely can't use a wrap-up code since again, no queue involved.  

What I would like to see is an attribute control for the Policies where if an attribute exists or reads the value and determines if the policy will be enforced.  Any other ideas here?

Hi Daniel, could you please share those scenarios where Trunk Recording (with Consult, Holds and External bridged transfers options enabled) would not record? I've done few test calls with hold, transfer, conference and it was recorded.

Our use case for Station based recording is just to catch Agent/Agent conversation so it can be used for dispute investigation. With almost thousand Agents, 20+ Divisions, each with different retention period of recordings, it's hard to follow legal requirements and be storage effective with given Genesys features. Currently we're using Queue as matching criteria which is sensitive of human error. People forget to add new queue to a policy and the search criteria in the Recording policy does not work correctly. Sometimes you have to enter almost the whole name of queue to get result. Thanks for API.

- To add retention policy for Agent/Agent calls the only possibility is to match Users or WorkTeams - both more less manually managed. API could help with users, hope there is no limit like for Queues. Agent can only be member in one WorkTeam, max limit is 100 Agents in a Work Team and there are no rules for membership thus manually managed. I would really appreciate Groups and Divisions (vote for OP-I-1054) as matching criteria in Recording Policy. 

- The retention period of all segments in Interaction will always be the longest one from matching Recording policies, does not matter what policy we configure for Station based recording. How to delete earlier the Station Based recording as it's anyway recorded on Trunk level to not waste storage? Only via lots of API requests. Additional matching criteria in the policy for Station Based and breaking the logic of applying longest preserving policy to all segments of Interaction is impossible. Or just simply set, if it's recorded on Trunk, skip the Station based recording.

- Possibility of enabling Station Based Recording for one direction could partially help us to be bit more storage effective. Inbound/Outbound/Both, we would have enabled only outgoing recording for all Agents so we could avoid double recording incoming calls via Trunk and still catch calls between Agents as the settings would be enabled for all Agents in same way. Outgoing calls would still be recorded twice.

Sorry for long comment and hope you appreciate the feedback.
Thank you.

It is by design that you get both copies when you have both station-side recordings and trunk-side recordings enabled.  Merging is problematic when you consider the potential difference of the audio content in various call scenarios such as on-hold and ACD conferencing.

You should carefully consider which users truly need to be captured with station-side recordings with trunk-side recordings already enabled.  If storage cost/quota is expected to be an issue, you will need to choose between using trunk-side recording versus station-side recording.  We will have a knowledge article coming out that details the pros and cons between the two, but the primary drawback with station-side is the lack of transcription support (and therefore losing STA capbilities) if you are in CX3.

In the foreseeable future, the product still considers trunk-side recording as the dominant means of recording for ACD interactions.  That's why we positioned station-side recordings as the complementary mechanism, in our feature description.

Hey,

We have tested out the feature and we noticed this:

When you enable recording on a station and the trunk, and make an outbound call, we will get 2 identical recordings, one on the trunk and one on the phone.

If we enable recording on 2 stations and make an internal call, we will get 2 identical recordings on each station on the same interaction.

If we make an outbound call and add an internal participant to the call (while both stations and trunk have recording enabled), we will get 3 recordings (station1, station2 and trunk)

All those scenarios highlight the same issue, it will significantly and needlessly increase the storage usage on the server (which will also increase billing).

Why not merge identical station recordings either automatically or through policies

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi Daniel, could you please share those scenarios where Trunk Recording (with Consult, Holds and External bridged transfers options enabled) would not record? I've done few test calls with hold, transfer, conference and it was recorded.

Our use case for Station based recording is just to catch Agent/Agent conversation so it can be used for dispute investigation. With almost thousand Agents, 20+ Divisions, each with different retention period of recordings, it's hard to follow legal requirements and be storage effective with given Genesys features. Currently we're using Queue as matching criteria which is sensitive of human error. People forget to add new queue to a policy and the search criteria in the Recording policy does not work correctly. Sometimes you have to enter almost the whole name of queue to get result. Thanks for API.

- To add retention policy for Agent/Agent calls the only possibility is to match Users or WorkTeams - both more less manually managed. API could help with users, hope there is no limit like for Queues. Agent can only be member in one WorkTeam, max limit is 100 Agents in a Work Team and there are no rules for membership thus manually managed. I would really appreciate Groups and Divisions (vote for OP-I-1054) as matching criteria in Recording Policy. 

- The retention period of all segments in Interaction will always be the longest one from matching Recording policies, does not matter what policy we configure for Station based recording. How to delete earlier the Station Based recording as it's anyway recorded on Trunk level to not waste storage? Only via lots of API requests. Additional matching criteria in the policy for Station Based and breaking the logic of applying longest preserving policy to all segments of Interaction is impossible. Or just simply set, if it's recorded on Trunk, skip the Station based recording.

- Possibility of enabling Station Based Recording for one direction could partially help us to be bit more storage effective. Inbound/Outbound/Both, we would have enabled only outgoing recording for all Agents so we could avoid double recording incoming calls via Trunk and still catch calls between Agents as the settings would be enabled for all Agents in same way. Outgoing calls would still be recorded twice.

Sorry for long comment and hope you appreciate the feedback.
Thank you.

It is by design that you get both copies when you have both station-side recordings and trunk-side recordings enabled.  Merging is problematic when you consider the potential difference of the audio content in various call scenarios such as on-hold and ACD conferencing.

You should carefully consider which users truly need to be captured with station-side recordings with trunk-side recordings already enabled.  If storage cost/quota is expected to be an issue, you will need to choose between using trunk-side recording versus station-side recording.  We will have a knowledge article coming out that details the pros and cons between the two, but the primary drawback with station-side is the lack of transcription support (and therefore losing STA capbilities) if you are in CX3.

In the foreseeable future, the product still considers trunk-side recording as the dominant means of recording for ACD interactions.  That's why we positioned station-side recordings as the complementary mechanism, in our feature description.

Hey,

We have tested out the feature and we noticed this:

When you enable recording on a station and the trunk, and make an outbound call, we will get 2 identical recordings, one on the trunk and one on the phone.

If we enable recording on 2 stations and make an internal call, we will get 2 identical recordings on each station on the same interaction.

If we make an outbound call and add an internal participant to the call (while both stations and trunk have recording enabled), we will get 3 recordings (station1, station2 and trunk)

All those scenarios highlight the same issue, it will significantly and needlessly increase the storage usage on the server (which will also increase billing).

Why not merge identical station recordings either automatically or through policies

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Hi all,

The Genesys Cloud recording team is pleased to announce that enrollment to our beta for Policy Based Station-Side Call Recording has begun!

The ability to capture call recordings at the user's "station" is our essential mechanism moving forward to capture recordings of internal calls. These recordings are not aimed to replace your existing trunk-side recordings, but serve as a complementary mechanism to capture call recordings that are otherwise unable to be captured through external trunks.

There are several considerations that you should be aware of, before deciding to apply for this beta:

1. Speech & Text Analytics (STA) will not be supporting station-side recordings -- during beta and also for General Availability (GA) afterwards.  This will become a roadmap item later on, if demand is proven popular.  For the time being, STA capabilities will continue to be offered via trunk-side recordings only.
2. At the beginning of beta, the screen recording UI viewer will be incapable of playing a screen recording that is synchronized to the audio of a station-side recording.  The viewer will only be able to playback the screen recording alongside trunk-side recording, as per existing behaviour.  The Interaction Details UI will support playback of the station-side audio recording.  We anticipate screen recording UI viewer improvement becoming available later during the beta period, where the user can choose to playback which audio alongside the screen recording.
3. If you are an enterprise customer with multiple orgs, where some of your orgs are for testing or pre-production purposes, you are recommended to sign up for this beta using only the lower environments to minimize risk exposure to your production environment.

There is no guarantee that a particular Org will be accepted into the Beta; due to the feature's popularity, we anticipate having to turn down some applications as part of the selection process.

If you would like your organization to be considered for beta of this upcoming capability, please complete this enrollment form.

The enrollment will remain open until October 18, 2024.  Shortly after, all applicants will receive notification regarding their acceptance status for this Beta.  If accepted, you can expect beta to start on the week of November 4, 2024. More information on how to setup, manage, and playback policy based station-side recordings will be shared at that time.  You will be expected to use and verify the capability in the weeks following that, and answer a beta feedback survey in 4-6 weeks time.  Beta period will only cease when the capability turns to become GA, currently targeting February 2025.

Thank you for being part of our community, and we look forward to your participation!

Good afternoon,

With this beta what is the expected behavior of transcriptions during the station to station interaction? 

Thank you.