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Beyond - New Performance Views for Agents Course

  • 1.  Beyond - New Performance Views for Agents Course

    Posted 02-05-2025 11:20

    Beyond is excited to announce a new eLearning course Genesys Cloud CX: Performance Views for Agents, which has replaced the old Genesys Cloud CX: WEM - Performance and Queue Activation for Agents. This course lives in the WEM – Employee Performance learning path for Agents.

    As an agent, you will learn how to track your metrics, time in statuses, evaluations, interactions, schedules, real-time work performance, and learning modules. Additionally, this course equips you with the skills to customize your performance views and learn a few best practices on performance management. 

    Interested in Learning more?  Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #Other/NotSure

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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