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Beyond - New Voice Survey Course

  • 1.  Beyond - New Voice Survey Course

    Posted 01-30-2025 13:19

    Beyond is excited to announce a new eLearning course Genesys Cloud: WEM - Voice Surveys which lives in the WEM - Quality Assurance and Compliance learning path for System Administrators.

    This course introduces you to what voice surveys are and their purpose in a contact center, and also identifies factors to consider before creating one too. You will learn to create and customize a voice survey flow from a survey form. In addition, you will learn the different features of the voice survey flow and how to attach it to an inbound callflow. The course will also showcase the best practices to follow and where to view the results of your voice surveys.

    Interested in Learning more?  Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #QualityManagement

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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