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Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!

  • 1.  Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!

    Posted 03-17-2025 13:11
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    Hello, WEMers!

    Exciting news! Genesys Cloud now includes Supervisor Copilot & Virtual Supervisor functionalities, designed to enhance Workforce Engagement Management with AI-driven efficiency.

    ·      AI Scoring (Virtual Supervisor) – Automate & standardize performance evaluations.

    ·      AI Summary (Supervisor Copilot) – Get quick overviews of interactions.

    ·      AI Translate (Supervisor Copilot) – Support your global teams effortlessly.

    Additional resources

    Resource Center Other Resources

    #QualityManagement
    #SpeechandTextAnalytics

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    Natalia Abad
    Sr. WEM Product Marketing Manager
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  • 2.  RE: Big News! Supervisor Copilot & Virtual Supervisor Arrives to Genesys Cloud March 24, 2025!

    Posted 03-18-2025 21:47

    Question @Natalia Abad - Could you help clarify the point below in the documentation? Just making sure the term "agents" refers to the user being evaluated and not the Evaluator who is doing all of the evaluating. I ask because our QA team wouldn't evaluate the same agent five times, but our QA team will do 10-15 QAs a day on 10-15 different agents.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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    Original Message


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