@Robert Wakefield-Carl , we would like to learn from your implementation experience if possible. Things to consider, learn during implementation that were not considered during evaluation etc.
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Vincent Sabolboro
ATB Financial
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Original Message:
Sent: 03-14-2023 16:17
From: Vaun McCarthy
Subject: Biometric voice authentication
Hey Robert, what's your experience been on the uptake/adoption of these where it may require customers to pre-register their voice sample ahead of time?
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Vaun McCarthy
Original Message:
Sent: 03-11-2023 19:17
From: Robert Wakefield-Carl
Subject: Biometric voice authentication
We use Daon for active and passive authentication with Genesys Cloud. Here are a couple of products to consider:
Genesys AppFoundry - IdentityX Voice Biometric Authentication (mypurecloud.com)
Genesys AppFoundry - Nuance Gatekeeper (mypurecloud.com)
Genesys AppFoundry - ValidSoft Trusted eXperience (mypurecloud.com)
Genesys AppFoundry - Omni Authentication (mypurecloud.com)
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-09-2023 11:19
From: Amber Krueger
Subject: Biometric voice authentication
Does Genesys have the ability to implement biometric voice authentication? I did a search, and I can't find anything... Thanks!
#ArchitectureandDesign
#Security
#SystemAdministration
#Telephony
#Unsure/Other
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Amber Krueger
Ultimus Fund Solutions, LLC
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