Hi @Kristy Bolen,
On the Agent Performance view you can add the columns Transfers, Blind Transfers and Consult Transfers to see the values of each type of transfer and can be exported
Agents Performance Summary view
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 11-07-2024 10:22
From: Kristy Bolen
Subject: Blind Transfers
Blind Transfer Reporting - Is there a report that shows all the blind transfers done by an agent?
#Reporting/Analytics
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Kristy Bolen
Director of Operations Support
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