Hello

I've got a digital bot flow, connected to a  knowledge base.

When I test my KB, answers are correct. For example, it founds the good article with 98% 

But when I test my flow, the bot porpose me 2 choices, as if there was disambiguation. 

I don't understand why. 

I just use the block "wait for input", without any intent. 

Does someone have an idea about the reason why it propose me 2 choices ? I don't see the difference between the KB test and the real one, through a flow. 

The only difference I thought about is intent miner : I can see some intents, but I don't use them. I can't suppress them, or they will be suppressed everywhere. 

I suppose that if I do nothing, I am not using them ? I did not create any intent inside the flow...

Thanks for your help. 

Other questions:

is there a possibility to exclude some terms from the KB, in order to ignore them ? 

is there a dictionnary ? a way to define synonyms ?

Can we add weights to terms ? 

In a word, how to optimize my knowledge base. 

I find the resource center very poor with very few tips and rules to follow...

Again, thanks for any help you could give me !

Catherine 

#AI #knowledgebase #ConversationalAI(Bots,AgentAssist,etc.) #bot #DigitalBots

Hello Catherine,

You may want to read up on Knowledge Base Optimizer. This will help you optimize and or improve the answers from your knowledge base content.

Hello

I've got a digital bot flow, connected to a  knowledge base.

When I test my KB, answers are correct. For example, it founds the good article with 98% 

But when I test my flow, the bot porpose me 2 choices, as if there was disambiguation. 

I don't understand why. 

I just use the block "wait for input", without any intent. 

Does someone have an idea about the reason why it propose me 2 choices ? I don't see the difference between the KB test and the real one, through a flow. 

The only difference I thought about is intent miner : I can see some intents, but I don't use them. I can't suppress them, or they will be suppressed everywhere. 

I suppose that if I do nothing, I am not using them ? I did not create any intent inside the flow...

Thanks for your help. 

Other questions:

is there a possibility to exclude some terms from the KB, in order to ignore them ? 

is there a dictionnary ? a way to define synonyms ?

Can we add weights to terms ? 

In a word, how to optimize my knowledge base. 

I find the resource center very poor with very few tips and rules to follow...

Again, thanks for any help you could give me !

Catherine 

#AI #knowledgebase #ConversationalAI(Bots,AgentAssist,etc.) #bot #DigitalBots