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  • 1.  Bugged call - disconnected but still showing on the status

    Posted 21 days ago

    Hello Everyone,

    Good day. 

    seeking for your kind assistance on the below snap. Do you have any suggestions/ideas on how to remove the bugged call? 

    We'll highly appreciate if you could help me with this issue.

    Thank you and have a great day.

    Cheers,

    Justine


    #Telephony

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    Justine Carlos
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  • 2.  RE: Bugged call - disconnected but still showing on the status
    Best Answer

    GENESYS
    Posted 21 days ago

    Hi Justine,

    It seems like it could be a stuck interaction and it should clear itself automatically.  You could try disconnecting it via Admin > Routing > Disconnect Interactions if you have the ConversationID.  If that doesnt work, you will need to raise a case with care to investigate and disconnect the interaction.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Bugged call - disconnected but still showing on the status

    Posted 21 days ago

    Got it, Sam. Thank you. I disconnected the interaction successfully.



    ------------------------------
    Justine Carlos
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    Original Message


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